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| PioneerPacific |
| College |
| Is
uncompromisingly dedicated to helping |
| people
improve their lives through high- |
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college-level career education |
Introduction to Technical Support Schedule
COURSE
SCHEDULE AND CONTENT:
| WEEKS
1/2: |
Intro
to "End User Computing" Supprting
Computer Users
Customer Service Skills
|
Chap
1 Chap 2
Chap 3
|
| WEEKS
3/4: |
Troubleshooting
Computer Problems Common Support Problems
Help Desk Operations
What is
professionalism paper
|
Chap
4 Chap 5
Chap 6
|
| WEEKS
5/6: |
User
Support Management MIDTERM
- 24 SEP 2008
Product Evaluation
Analyze User Needs
|
Chap
7 Chap 8
Chap 9
|
| WEEKS
7/8: |
Computer
System Installation Training Computer users
|
Chap
10 Chap 11
|
| WEEKS
9/10: |
Professionalism paper due
22 OCT 2008 Writing for End
Users
Computer Facilities Management
FINAL EXAM - 29
OCT 2008
|
Chap
12 Chap 13
|
CALENDAR
METHOD OF INSTRUCTION: Lecture
and demonstrations with extensive lab work.
Internet access is at: www.egloballibrary.com/ppc
COURSE EVALUATION AND GRADING
PROCEDURE: Students will receive a grade based on the
following:
| EXERCISES |
10% |
| PROFESSIONALISM PAPER |
20% |
| MIDTERM |
30% |
| FINAL |
40% |
Lab proficiency
includes, but is not limited to, aptitude in removing and
replacing components, care in handling tools and
equipment, ability to work unsupervised, and the ability
to work well with others.
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